Privacy Policy

What We Collect When You Contact Us

When you contact us through our website form, we collect your name, email address, phone number (if provided), company details and the content of your message. We use this information solely to respond to your enquiry and provide information about our property management services.

Data We Process To Manage Your Property

When you engage Pioneer Estates to manage your property or portfolio, we process data necessary to provide our services. This includes:

• Owner and client contact details (names, email addresses and phone numbers)
• Contact information for the people we coordinate with on your behalf
• Records of correspondence and instructions relating to your property

Property Documents And Records

In providing our services, we process, generate and securely store documents and records relating to your property, including:

• Management and reporting documents
• Supplier invoices and correspondence
• Service contracts and compliance certificates
• Property-specific documents provided by clients

This information is primarily business data related to the properties we manage, but may contain personal data (such as names on contracts or contact details for site contacts). We process this data strictly for the performance of our contract with you.

Website Cookies and Tracking

Our website uses essential cookies necessary for the operation of the site. We may use basic analytics to understand website traffic, but we do not use invasive tracking or sell your data to third parties.

How Long We Keep Your Data

We retain your information only as long as necessary to provide our services, maintain accurate historical property records as requested by our clients, and comply with our legal and accounting obligations.

Your Rights Under UK GDPR

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct or request deletion of your information. If you wish to exercise these rights, please contact us.